Fraud Operations Analyst

About the role

The Fraud Operations Analyst works the bank's fraud detection queues across deposit, card and payment channels, and owns the case record for each event from detection through recovery or loss.

Systems you will work with

VerafinFiserv EnFact fraud monitoringQ2 Commercial digital bankingJack Henry SilverLakePositive Pay exception queue

What you will do

• Work daily fraud alert queues across check, card, ACH, wire and digital banking channels.
• Investigate account takeover and business email compromise reports, including the review of session and payment history.
• Coordinate recovery attempts on outbound payments, including recall requests and correspondent contact.
• Track fraud loss and near-miss data and report the trend to the risk committee each quarter.

What we are looking for

• Two or more years in fraud investigation, deposit operations or payment operations.
• Familiarity with account takeover and payment fraud patterns in a commercial banking channel.
• Clear writing. A recovery request that reads badly does not get acted on quickly.